Legal
Terms & Conditions
Last Updated: 10 April 2025 · Effective Date: 10 April 2025
1. Definitions
In these Terms and Conditions: "Nordica Spool", "we", "us", and "our" refer to Nordica Spool, a consulting practice registered in Malaysia and operating from Level 7, Menara Tan & Tan, 207 Jalan Tun Razak, 50400 Kuala Lumpur. "Client", "you", and "your" refer to any individual or organisation accessing this website or entering into an engagement with us. "Engagement" refers to a specific consulting service commissioned under a written scope of work. "Deliverable" refers to any written output produced and delivered as part of an Engagement. "Agreement" means these Terms and Conditions together with any scope of work or engagement letter agreed in writing.
2. Acceptance of Terms
By accessing this website or commissioning an Engagement with us, you agree to these Terms. You must be 18 years of age or older, and have the legal authority to enter into binding agreements on behalf of yourself or your organisation. If you do not agree with any part of these Terms, please do not use this website or engage our services.
3. Service Description
Nordica Spool provides innovation consulting services to established organisations. Our current services are: Innovation Practice Review (MYR 3,460), Opportunity Exploration Engagement (MYR 3,240), and Innovation Planning Session (MYR 820). Each service is delivered within a defined scope and produces a specific written deliverable. Services are available primarily in Malaysia.
4. Engagement and Scope
Each Engagement begins when both parties have confirmed scope in writing. We will not commence billable work until scope is agreed. Any work outside the agreed scope requires written agreement before it begins. We reserve the right to decline any enquiry without obligation to explain our reasoning.
5. Confidentiality
We treat all client information as confidential and will not share it with third parties without your written consent. A non-disclosure agreement is available on request and is incorporated by reference into the Agreement where executed. This obligation survives the end of any Engagement.
6. Intellectual Property
Upon full payment, you receive a limited, non-exclusive licence to use Deliverables internally for the purposes for which they were commissioned. We retain ownership of all underlying methodologies, research frameworks, and proprietary approaches used in producing Deliverables. You may not reproduce or distribute Deliverables externally without our written consent.
7. Payment Terms
Fees are as stated for each service. Payment is due within 14 days of invoice. Invoices are issued in Malaysian Ringgit (MYR). All fees are fixed and all-inclusive for the defined scope. We reserve the right to pause or suspend work on unpaid accounts. Late payment may incur interest at the rate prescribed under applicable Malaysian law.
8. Cancellation and Refunds
If you wish to cancel an Engagement before it begins, you may do so without charge within 3 working days of scope agreement. After work has commenced, cancellation will be subject to a fee reflecting work completed to that point. Refunds are assessed on a case-by-case basis. We do not offer refunds on completed Deliverables.
9. Disclaimers
Our services are provided on the basis of reasonable professional skill and care. We do not represent that any particular business outcome will result from an Engagement. Our Deliverables reflect considered observations and questions for discussion — they are not instructions, financial advice, or legal advice. You should exercise your own judgement in acting on any content we produce.
10. Limitation of Liability
To the extent permitted by Malaysian law, our total liability in connection with any Engagement is limited to the fee paid for that Engagement. We are not liable for indirect, consequential, or punitive damages of any kind. Nothing in these Terms excludes liability for fraud, personal injury, or any other matter that cannot be excluded by law.
11. Indemnification
You agree to indemnify us against any claims, losses, or expenses arising from your breach of these Terms or your misuse of any Deliverable.
12. Termination
Either party may terminate an Engagement with written notice. In the event of termination, we will invoice for work completed and you will receive any Deliverables that are substantially complete at the time of termination. Obligations of confidentiality and IP ownership survive termination.
13. Governing Law and Dispute Resolution
These Terms are governed by the laws of Malaysia. In the event of a dispute, the parties agree to first attempt informal resolution by written correspondence. If informal resolution fails, disputes will be subject to the exclusive jurisdiction of the courts of Malaysia. We may also propose mediation as an alternative to litigation.
14. General Provisions
These Terms constitute the entire agreement between the parties regarding the subject matter herein, and supersede any prior discussions or representations. If any provision is found unenforceable, the remaining provisions continue in full force. Failure to enforce any provision does not constitute a waiver. Neither party may assign rights or obligations under these Terms without the other's written consent.
15. Changes to These Terms
We may update these Terms from time to time. Updates will be published on this page with a revised effective date. Continued use of our website or engagement with our services after the effective date constitutes acceptance of the updated Terms.
16. Contact
For legal enquiries, please contact:
Nordica Spool · Level 7, Menara Tan & Tan, 207 Jalan Tun Razak, 50400 Kuala Lumpur
Email: legal@nordicasas