Our Approach
How we structure our engagements
Each of our three engagements begins with a short preparation phase — a written brief, a context exchange, and a clear description of what the engagement will produce. This is followed by an inquiry phase, which varies by engagement type, and a synthesis phase that culminates in a specific written deliverable.
The structure is designed to keep our attention focused on what matters for each particular organisation. We do not combine engagements, run concurrent work with competing clients, or extend scope without agreement.
PHASE 1
Preparation
Written brief exchange, context review, scope confirmation
PHASE 2
Inquiry
Observation, conversations, research, or facilitated session
PHASE 3
Synthesis
Written deliverable, reflective conversation, engagement close
Service 01
Innovation Practice Review
A considered examination of how your organisation currently approaches new ideas — where they originate, who tends them, and how they either find their way forward or are set gently aside. We speak with colleagues across functions, read through recent internal initiatives, and observe a handful of innovation-related meetings.
WORKSHOP SUMMARY — HOW THIS TYPICALLY UNFOLDS
Brief exchange and scope confirmation (Week 1)
Colleague conversations and meeting observation (Weeks 2–4)
Document and initiative review (Week 4)
Written reflection produced and delivered (Week 5–6)
Service 02
Opportunity Exploration Engagement
Tailored support for leadership teams examining a specific area of possibility — a new category, a new audience, or an adjacent offering. We work in close collaboration with your team, carrying out measured desk research, conducting a small set of conversations with practitioners or potential users, and synthesising findings into a clear written exploration.
WORKSHOP SUMMARY — HOW THIS TYPICALLY UNFOLDS
Opportunity scope definition with leadership team (Week 1)
Desk research and participant identification (Weeks 2–3)
Conversations with practitioners or users (Weeks 3–5)
Written opportunity note and sequencing sketch (Weeks 6–7)
Reflective leadership conversation (Week 8)
Service 03
Innovation Planning Session
A compact engagement for teams preparing to begin a piece of innovation work and wishing to think it through carefully before starting. Before the session we read any relevant context you share and exchange a short written brief. The planning session itself, lasting three hours, is structured around what you hope to learn, how you might go about learning it, and what a considered first phase might look like.
WORKSHOP SUMMARY — HOW THIS TYPICALLY UNFOLDS
Written brief and context exchange (Days 1–3)
Three-hour planning session (Day 5–7)
Written summary delivered (Within 3 working days of session)
Comparison
Choosing the right engagement
| Feature | Planning Session | Opportunity Exploration | Practice Review |
|---|---|---|---|
| Price | MYR 820 | MYR 3,240 | MYR 3,460 |
| Duration | 1–2 weeks | 6–8 weeks | 5–6 weeks |
| Deliverable | Written summary | Opportunity note + sketch | Written reflection |
| Research component | — | ||
| External conversations | — | — | |
| Leadership conversation | |||
| Best suited for | Thinking clearly before starting | Exploring a specific new direction | Understanding current innovation practice |
Across All Engagements
Standards shared by every service
Confidentiality
All engagement content is treated as confidential. NDAs available on request.
Fixed, all-inclusive fees
The price agreed at the start is the price paid at the end. No day-rate additions.
Written deliverables
Every engagement ends with a specific written output, formatted for reading and discussion.
Scope adherence
We do not expand scope without discussion and agreement. What we agree to deliver is what we deliver.
Data protection
We comply with applicable Malaysian personal data protection requirements across all engagements.
Transparent process
We describe how each engagement unfolds before it begins. There are no surprises in the process.
Pricing
Fixed-fee engagements
Entry
Planning Session
MYR 820
Per engagement
- Written brief exchange
- Three-hour planning session
- Written summary
Most Comprehensive
Opportunity Exploration
MYR 3,240
Per engagement
- Desk research
- Practitioner conversations
- Opportunity note + sequencing sketch
- Leadership reflective conversation
Diagnostic
Practice Review
MYR 3,460
Per engagement
- Cross-functional conversations
- Meeting observation
- Initiative and document review
- Written reflection + discussion questions
Not sure which engagement is right for your situation?
We are happy to have a brief, relaxed conversation about what you are trying to understand and which of our services — if any — might be a useful fit.
Book a Conversation